FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number. You may make a note of this number and take with you to our office to exchange for tickets.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number. Or show the booking on your phone.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you. Or you can show the booking on your phone.
Is Car Parking available?
Yes, large, free car park in John O’Groats, KW1 4YR and Inverness, IV1 1KT has a multi storey car park in the Bus Station.
Is there wheelchair access on the ferry?
Yes, we can take wheelchairs – access is via a flat gangway.
Can I purchase a ticket in-store or on the day?
Yes, you can but advisable to book a day or two before to ensure there is space.
Do you have restrooms available?
Yes, toilets on the ferry and also on the coach from Inverness to John O’Groats.
How can I get in contact with you?
Telephone our office on 01955611353 or email email@example.com