FAQs / Help
You will be emailed an order confirmation that will include your unique Booking Reference Number. Print the confirmation or bring it along on your phone.
Yes, we offer refunds as long as you let us know 1 day before departure.
On completion of your order, you will be emailed a DigiTicket containing a booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number. Or show the booking on your phone.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you. Or you can show the booking on your phone.
You should plan to allow 20 mins before departure.
Yes, large, free car park in John O’Groats, KW1 4YR and Inverness, IV1 1KT has a multi storey car park in the Bus Station.
Yes, email for discounts on groups of 20+
Yes, we can take wheelchairs – access is via a flat gangway.
Yes, you can but advisable to book a day or two before to ensure there is space.
Yes, toilets on the ferry and also on the coach from Inverness to John O’Groats.
Telephone our office on 01955611353 or email firstname.lastname@example.org
A small, quiet dog is okay from John O'Groats. Otherwise, day care is available locally in Caithness. Details on our website. Sorry no dogs from Inverness.