John O'Groats Ferries Ticket Portal

Terms & Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between John O’Groats Ferries and yourself.

No contract exists between you and John O’Groats Ferries for the sale of any tickets until we have received and accepted your order and received payment in full.  Once cleared funds are received, there is a binding contract between us.


The description and price of tickets you order will be shown on John O’Groats Ferries website at the time you place your order.  Prices are in UK Sterling and inclusive of any applicable taxes with there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.  We accept most major credit and debit cards in partnership with our payment gateway.

Online Security

To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimize the possibility of someone being able to read them as they are sent over the Internet.

Limitation of Liability

John O’Groats Ferries total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977 and under the Athens Convention.

John O’Groats Ferries will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Cancelled Sailings

All sailings weather permitting.  In the event of the vessel not sailing refunds will be issued.  If the ferry service is cancelled due to bad weather all ancillary bus services (operated by John O’Groats Ferries) to and from the ferry will also be cancelled.  John O’Groats Ferries is not responsible to arrange, pay, or reimburse alterative travel arrangements on days when the ferry cancels due to bad weather.


Passengers are requested to pay attention to safety announcements and notices and act in accordance with these. On boarding and once onboard the ferry passengers are expected to take reasonable care and comply with any instructions of the pier staff or crew.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.  We reserve the right to refuse entry to late arrivals.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.


Smoking is prohibited in the saloon and near the safety boat.

No unaccompanied children under 16 years.